We very much encourage people to feed back on their experience of funeral directors.

Most people only organise 2 funerals in their lifetimes and can find the experience bewildering. The feedback that you offer can help others to make important decisions with more confidence.

To review a funeral director's service we ask that you have been involved in the organisation of the funeral. The funeral should have taken place in the last 3 years, as funeral directors change hands so older reviews may be out of date.

We aim to work closely with funeral directors and will let them know about your review. If you have a complaint about a funeral director we recommend you investigate the Funeral Arbitration Scheme in addition to submitting a review on this site.

To review a funeral director please use the search form on the right of this page to identify them. Please then click on the 'review' button on the funeral director's page. If you have any questions please do contact us.

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Most recent reviews

Review of Poppys

Rated as "Very satisfied" by jaystanton on Friday 11 May 2018

"Poppy's funerals was the perfect choice "

Poppy's funerals was the perfect choice for the funeral of my beautiful 23 year old daughter. Even when the funeral was cancelled just 4 hours before it was due, as the coroner needed more information, Poppy's was there to help sort out the most difficult of times. I am devastated at the loss of my beautiful daughter but could not have coped if it was not for the kindness, professionalism and incredible help from Poppy's who were there to guide and support us in the worst possible time of our lives. Nothing was a problem, nothing was difficult. They just wanted us to be happy with our choices. Thank you from the very bottom of my heart. I am so very, very grateful to have found you.


Review of Final Journey

Rated as "Very satisfied" by EvaForan on Friday 04 May 2018

"Compassionate, caring and professional "

I lost my husband after a short and intense fight against cancer. A healthy man who was never ill to 6 weeks after being diagnosed he was gone. I cannot begin to describe how I felt, how I am feeling...

I met Tracy in a previous business networking event and immediately thought of her and called her.

Final Funeral provides a personal service. Tracy came to see me several times throughout the funeral arrangements and she listened to what I wanted and how to respect my husband's wishes. He wanted a no-fuss, no service and a simple funeral. Music was his passion.

She was compassionate, gave good advice and more importantly she was keen to deliver what's right for me and my family. There was no pressure to do more - just gently hand holding and suggestions.

The funeral was at Roucan Loch Crematorium, Dumfries, a beautiful, tranquil place with a spectacular view. We played a selection of his favourite songs and reflected on his life. Flowers were beautifully arranged in a musical theme. It was simple and totally reflected what he would have wanted and gave us the time to say goodbye.

After the funeral, Tracy delivered his ashes to me. She even took the care and attention to choose a musical patterned scatter tube for the urn. Her thoughtfulness made all the difference in what was a very sad time for us.

In today's business world of commercialisation, Final Journey Funerals and the personal touch Tracy gave were excellent and I would highly recommend anyone to use them.

You will only be pleasantly surprised at how much she'd listened and delivered.

Thank you to Tracy and all at Final Journey Funerals for making a very painful time bearable and memorable.



Review of Oak Funeral Services Ltd

Rated as "Very satisfied" by Jennyandray on Sunday 29 April 2018

"Great service"

Dear Jonathan and team 


Thank you so much for your kindness and support in arranging my mum's funeral .Your care and kindness was very much appreciated at this very difficult time. Highly recommended good service would recommend you to anyone.


Many thanks Jenny Poole and family 


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