We very much encourage people to feed back on their experience of funeral directors.
Most people only organise 2 funerals in their lifetimes and can find the experience bewildering. The feedback that you offer can help others to make important decisions with more confidence.
To review a funeral director's service we ask that you have been involved in the organisation of the funeral. The funeral should have taken place in the last 3 years, as funeral directors change hands so older reviews may be out of date.
We aim to work closely with funeral directors and will let them know about your review. If you have a complaint about a funeral director we recommend you investigate the Funeral Arbitration Scheme in addition to submitting a review on this site.
To review a funeral director please use the search form on the right of this page to identify them. Please then click on the 'review' button on the funeral director's page. If you have any questions please do contact us.
Review of Wendy Clarkson Funeral Services
Rated as "Very satisfied" by Fieldfamily on Friday 22 December 2017
"A Very Good Service"
Wendy guided us through each step of organising my husband's funeral. She listened to what we wanted and was very helpful in enabling us to decide how to celebrate my husband's life and give him the kind of funeral he would have appreciated. She had a very practical approach and was easy to talk to, making dealing with the funeral arrangements comforting rather than upsetting. Nothing was too much trouble and I felt that I could ring Wendy whenever it was necessary. She made the whole experience easier to cope with, both emotionally and practically. I am very happy to recommend her services to others
Review of Woodland Wishes
Rated as "Very satisfied" by Helenforbes on Tuesday 12 December 2017
Tracy was superb, she listened to our thoughts and interpreted them wonderfully making a special effort to include the grandchildren which made the day so very special to them. Mum would have loved to see the kids pushing her on the bier through the snow. I would have absolutely no hesitation in recommending her to anyone looking for help with a funeral.
Review of Final Journey
Rated as "Very satisfied" by ghitathomas on Thursday 07 December 2017
"service with grace"
My family knew our mother was going to die soon and we wanted to be sure that whatever arrangements we made were to be fully considered and fulfill her wishes whilst we as a family were still able to do so coherently. I rang Tracy before my mother died and we discussed the process that we thought would be most suited to our needs. We did not want to have a traditional funeral and service; but to have a party to celebrate Mum's life with sherry, great food and jazz. Something of which she would have approved and would have had a lot of fun had she been there.
Tracy was so empathetic to our thoughts and wishes and dealt with everything she could to help make this happen. From that first phone call; her compassion and attention to our wishes was second to none. Mum died a few days later. She helped us through all the legal aspects with compassion, empathy and tissues! I was so appreciative of the call she made to me after she had collected Mum from the hospital when she said, 'I now have your Mum in my care and will look after her for you.'
Later when I collected the ashes from her we spoke about dying and funerals and what a taboo subject this is in modern society. She said that helping people through this time was the best job in the world.
This shows in every aspect of her professional service to us – it felt as though we had a friend on board during this extremely difficult time.
Thank you Tracy, from us all; I’m sure that Mum would be thanking you too!