The Individual Funeral Company

Services provided by The Individual Funeral Company

Services offered by The Individual Funeral Company:

• A basic funeral option costing £1650 plus disbursements.
• A direct cremation option costing £1650, including all fees and costs for the cremation.

"Gentle and kind"

Reviewed by PersephonePearl on Friday 25 November 2016

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From the first moments on the phone Lucy was kind, gentle and thoughtful. She supported my brother and me in carrying out our mother's wishes for a green burial.

Lucy looked after our mother's body for several days before the funeral, respectfully and safely. She compassionately supported us to spend as much time with our mother's body as we needed to the evening before the funeral.

Lucy helped us to do pretty much everything ourselves with the ceremony. We did not hire a celebrant - Lucy not being a celebrant was actually a good fit for our needs.

Lucy's approach was empowering. She did all she could to help us do things just as we preferred. For example, she reassured and discreetly directed the family members as they lowered the coffin into the grave.

Overall this was a positive and beautiful experience, and the funeral felt how we wanted it to feel - my brother and I made all the decisions, and we felt there was no mystery, pomp or obscuration from the funeral director. I know our mum Sally would have loved her funeral.

Thanks Lucy for being a great funeral director. 

PersephonePearl would recommend The Individual Funeral Company to friends.

"Memorable Day"

Reviewed by KBrogan on Friday 25 November 2016

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Arranging my brother's funeral is one of the hardest things I've had to do. Lucy not only answered all my questions, she listened to me and always told me to take my time making decisions. I knew I could trust her to take good care of my brother and she was able to recommend a Celebrant who wrote the service which included several individual tributes that truly reflected the life of my loved one. 

KBrogan would recommend The Individual Funeral Company to friends.

"Thank you Lucy."

Reviewed by Margaret on Tuesday 11 October 2016

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I had never organised a funeral before, and will forever be grateful to Lucy for all her information, advice, support and guidance.  She was reassuring, supportive, kind and understanding. She drew together a  funeral that was so nice, we will all have a good memory of that day.  She combined being very calm and professional with very caring and always gave just the right advice or support. She really goes the extra mile, and provided more than I could have hoped for.

Thank you Lucy.   

Margaret would recommend The Individual Funeral Company to friends.

"Utterly professional yet kind and supportive"

Reviewed by DianaWebster on Sunday 09 October 2016

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We were initially impressed by the clarity of the Individual Funeral Company's website with its transparency about possible options and costs for various services. This initial good impression was reinforced during subsequent phone calls followed by meeting Lucy. She described the whole process with tact, patience and kindness, as well as explaining how we could manage the whole service ourselves. She supported us throughout the journey of decision-making, including about the kind of coffin which, ultimately, was exactly the right one. This has left us with lasting memories of a beautiful service which was as individual as the person being buried. In all honesty, Lucy was an absolute rock for us: her compassion, sympathy, respect, practical advice and support were immeasurably appreciated by us all. We owe her a debt of gratitude for helping us through a very distressing time.

DianaWebster would recommend The Individual Funeral Company to friends.

"Thank you Lucy"

Reviewed by sarah.burgessparker@gmail.com on Sunday 05 June 2016

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Such a difficult time after a sudden death and as sole executor request from my brother for no funeral, no mourners, no marked grave and to be buried in a cardboard box. I was at a loss but Lucy together with Helen at Fairspear natural burial ground, managed everything for me with extreme care and sensitivity. Organising long distance I only met Lucy on the day of the burial for a few moments, yet she felt like a close friend as she had helped me so much through a very traumatic time. The key to the start of this support was her listening to all I had to say and reassuring me that 'We can do that' at the outset. Thank you Lucy x

sarah.burgessparker@gmail.com would recommend The Individual Funeral Company to friends.

"Bespoke, Professional, Friendly"

Reviewed by vikingfilms@bigpond.com on Wednesday 27 April 2016

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Lucy Jane and the Individual Funeral Company was recommended by a friend who knew my father- a unique and individual man.  We could not have been happier with Lucy. We met with her the day after Dad's passing, and from that moment until the day of the funeral she was professional, friendly, attentive and caring. She offered us good guidance about options and was  completely upfront and honest about costings. She was able to provide us with an individual, dignified and respectful funeral for our dear father at an affordable cost. Thank you Lucy.

vikingfilms@bigpond.com would recommend The Individual Funeral Company to friends.

"Thoughtful and caring"

Reviewed by Emma on Thursday 25 June 2015

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From the moment we met Lucy, she made us feel as though she had known us for years and that my Mum was the most important person in her care. She treated my Mum with the upmost dignity and respect.  This was evident upon visiting my Mum and saying goodbye to her.....she was still my Mum.  

Nothing was too much trouble and while Lucy listened and took on board our comments and wishes for my Mum's funeral, she in turn used her knowledge to make the service even more personal to my Mum.

Lucy's professionalism shone through from the moment she collected my Mum to the end of the funeral.  

My family and I would class Lucy as a friend and would recommend her services at this most difficult time.

Emma would recommend The Individual Funeral Company to friends.

"Wonderful person"

Reviewed by RACHELBAVIDGE on Wednesday 29 April 2015

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Lucy is a wonderful person and a fabulous friend to help you through a very difficult and stressful event.  She made us feel that our mum was being looked after by a loving and caring company, she gave honest and helpful advice and it made the funeral a joyful celebration rather than a terrible end. Always thoughtful and considerate. 

RACHELBAVIDGE would recommend The Individual Funeral Company to friends.

"Excellent service, knowledge and flexibility "

Reviewed by Gerard on Monday 26 May 2014

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From the outset Lucy was a fabulous find for us in arranging my mother-in-law's funeral this May. Lucy carefully iistened to what we wanted and clearly set out all the options available to us. She helped us to arrange exactly the funeral that we wanted. She worked with our wishes and offered excellent advice and guidance to us at every step of the way. Not having done a funeral before we had lots of questions and Lucy answered them all with patience and knowledge. From the first call we really liked her personal manner; sympathetic, direct, honest and really knowledgeable throughout. She was prepared to spend time with us helping us thnk through the options. I really appreciated her advice on some of the options that we were considering and throughout we knew that she was giving us the best advice for us. As a result we were able to have a funeral that was just right for my mother in law and for us. Lucy was totally transparent about all costs and options so that we could make good, informed choices throughout. She was warm, personable and very professional. We would very strongly recommend her to anyone looking for an individualised and caring service. 

Gerard would recommend The Individual Funeral Company to friends.

"For Lucy with thanks"

Reviewed by KTurner on Wednesday 23 April 2014

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I wouldnt hesitate to reccomend Lucy and The Individual Funeral Company. I had the hard job of arranging my mothers funeral recently and she immediately put me at ease as soon as we spoke on the phone. She was friendly yet professional and I had complete faith in her to carry out the arrangements as discussed. 

The fact she is a young woman who has set up her own independent  business amoung an industry with many corporates also added to her appeal for me. She gives a personal touch, prompt communication and really seems to care about her work. 

Lucy made a difficult time much more bearable and I would definitiely recommend her without hesitation. 

KTurner would recommend The Individual Funeral Company to friends.

"Simply wonderful"

Reviewed by Aragornlawrence@yahoo.com on Thursday 13 March 2014

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Just before Christmas I lost my Uncle and was unsure of how to begin making arrangements for him. I looked for a local funeral director and found Lucy.  Straight away she took away all my uncertainty and handled everything wonderfully. Lucy's advice was invaluable.

Due to the Christmas holidays I knew we would be tight for time and was worried that we would have difficulty arranging the funeral within a respectful timescale but Lucy pulled out all the stops, arranged everything so smoothly that I cannot thank her enough.

Lucy is a wonderful professional person and the service she provided was second to none. I felt that I could leave my Uncle in her care and that she would do her very best for him. Lucy made a very difficult time so much easier to bare. All Lucy's recommendations were excellent.  

I would have no hesitation in recommending Lucy. She  clearly cares and even said that I could contact her on Christmas day if I needed to. I would use her services again as I know that my loved ones would be in safe hands with her.

Aragornlawrence@yahoo.com would recommend The Individual Funeral Company to friends.

"Personal and caring"

Reviewed by MadW on Monday 03 February 2014

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Our friend and funeral celebrant Julie found Lucy for us. Since Julie has worked with a lot of different funeral directors her recommendation meant a lot to us. 

We immediately liked Lucy who told us that she would look after us the same she would look after her own family. She gave us honest advice and guidance, which was greatly appreciated. 

She was always happy to talk to us on the phone as we organised everything, giving us clear, and sometimes quite firm, deadlines for decisions to keep us on track. She only works on one funeral at a time so we felt like we had her full attention. Everything on the day was very smooth, we really felt like we were in good hands. Thank you Lucy.

MadW would recommend The Individual Funeral Company to friends.

"Sensitive"

Reviewed by nicoleparish@cinram.com on Wednesday 29 January 2014

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The Funeral Director was at hand at all times, very sensitive and understanding of my mother being elderly and sometimes confused and overwlmed.  There was never anything too much touble and she always took her time to help and over alternives

nicoleparish@cinram.com would recommend The Individual Funeral Company to friends.

"In good hands"

Reviewed by ShelaghCorker on Thursday 23 January 2014

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I was begining to lose hope of being able to arrange mum's funeral the way I wanted it, but then I found Lucy.  She immediately put me at ease and confirmed that she would do as I wanted.  

She struck exactly the right balance between friendly and professional, and was always keen to help whenever I phoned.  She didn't make me feel I was mad to want to arrange everything myself, and volunteered her help with a few problems along the way. When we finally met it was not at all like meeting a stranger.

The funeral would not have been the same without Lucy.  It was like mum had been brought by a friend.

I would have no hesitation in recommending her.  She cares.  And that means so much when entrusting loved ones into her very safe hands.

ShelaghCorker would recommend The Individual Funeral Company to friends.

"Marc Jan Mucha"

Reviewed by Yanina on Wednesday 04 December 2013

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I found the services of the funeral director overall to be sensitve, understanding, and caring. There was kindness, time, and support. There was a quiet and private space to discuss the funeral arrangements which was greatly appreciated. All staff attending to the funeral processions were smart, polite and in my opinion were professoinal. Family wishes were heard and respected throughout this difficult time. After care has also been appreciated with information of monetary donations in lieu of flowers being received and acknowledged by the chosen recipient, and other outstanding queries around closing the paperwork. Funerals are expensive with costs rising year on year, and our funeral director was able to advise us on what we  considered to suit our own constraints. Again this was greatly appreciated during a difficult time. The locality of the funeral company is easily accessible and there is parking along the road. I would recommend this friendly and modern service to my family and friends without hesitation.

Yanina would recommend The Individual Funeral Company to friends.