We very much encourage people to feed back on their experience of funeral directors.

Most people only organise 2 funerals in their lifetimes and can find the experience bewildering. The feedback that you offer can help others to make important decisions with more confidence.

To review a funeral director's service we ask that you have been involved in the organisation of the funeral. The funeral should have taken place in the last 3 years, as funeral directors change hands so older reviews may be out of date.

We aim to work closely with funeral directors and will let them know about your review. If you have a complaint about a funeral director we recommend you investigate the Funeral Arbitration Scheme in addition to submitting a review on this site.

To review a funeral director please use the search form on the right of this page to identify them. Please then click on the 'review' button on the funeral director's page. If you have any questions please do contact us.

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Most recent reviews

Review of Final Journey

Rated as "Very satisfied" by Wblacklock on Sunday 10 March 2019

"Relaxed and caring"


From the beginning of the Journey I felt overwhelmed with what was needed to orangise a funeral, I didn’t know where to start. 

A family member gave me advice and recommended Tracy to me, from getting in contact with Tracy everything fell into place and I felt relived I had someone so professional and passionate to help organise her final wishes. 

What I really liked about Tracy was on arrival she greeted our loved one and turned and asked how we were doing, this filled us with comfort, knowing her final journey is going to be relaxed and peaceful. 

I also liked that Tracy wasn't dressed in all black, even the vehicle to collect our loved one wasnt a traditional black car, the little touch of not wearing all black, was more relaxed and didn’t overwhelm us. 


I would highly recommend Final Journey to anybody who has lost a loved one as I believe it is the best decision we made to send her off with dignity.

Thanks again Tracy. 



Review of W. Smith and Sons (Nuneaton) Ltd.

Rated as "Very satisfied" by johnm on Saturday 23 February 2019

"Professional and personal"

Though potentially a very sad occasion, Paul dealt with our initial enquiries with sensitivity and professionalis. He showed us a range of possibilities, put us under no pressure to accept any, and then arranged exactly what we wanted - a cardboard coffin with a wraparound picture of the Snowdon Horseshoe. He oversaw the music arrangements and the placing of boots, ice axe and a coiled rope on the coffin for the service. Quiet, calm and authoritative on the day itself, he also arranged an excellent post service spread for everyone. The whole process from initial contact to arranging the ashes was handled with a quiet humour when needed and consummate professionalism. Top marks in all respects!


Review of Woodland Wishes

Rated as "Very satisfied" by Sarahc on Saturday 23 February 2019

"Just lovely"

I was absolutely in the dark when it came to organising my mothers funeral - had no idea what to do at all! Tracy was completey brilliant from the first call, before mum died to the day of the service. She talked us through everything, gave us ideas we hadnt thought of, and made sure that everything went perfectly. I am so so pleased we chose Woodland Wishes.


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